In an increasingly digital, technological and global scenario, user interests and customer purchasing trends continue to evolve towards new forms of consumption, showing a clear preference towards the personalization of information that translates into obtaining benefits beyond of products and a continuous and consistent experience through all touch points that add value to you. To find out the keys to adapt, remain relevant and offer a personalized, fluid and agile CX whatever the channel, Dir&Ge organizes, on October 5 in Madrid, the X Edition of CX Congress , a unique meeting that will also be broadcast streaming . rss-np-eretail2022.
Transformation and Keys to the Customer Experience
To understand how to face the challenges of brands in their objective of strengthening the relationship with the consumer and increasing conversions, CX Congress will have the presence of leading brands such as Mapfre, KIA, LG, Ilunion, Dufry, Vithas, Orange or Ferrovial among others, in the format of presentations, discussion tables and success Pakistan Whatsapp Number List stories. An essential appointment to discover how to face the challenges of connecting with the omnichannel consumer. Technology today makes it possible for brands to measure the level of user satisfaction. This exhaustive knowledge of the data allows you to implement new processes to offer a CX that meets your expectations and therefore make better business decisions.
Artificial Intelligence applied to Customer Experience , Live Commerce , hyper-personalization, conversational analysis, Automation or the new cookieless scenario will be some of the trends that leading professionals from leading brands will share during the event. Transformation and Keys to the Customer Experience In the new context, the Mobile Number List strategic focus of improving the customer experience has become a key differentiation element to increase sales and company recognition. To offer an improved experience, brands must understand the consumer to make the best decisions at each touchpoint of the Customer Journey. Therefore, developing a customer-focused strategy that collects actionable data, measures results, analyzes how they perceive your value proposition, and identifies what the next challenges and opportunities will be, is essential to meet expectations and overcome unpredictable market conditions. .