How to easily implement IVR surveys from Beex
Knowing your customers’ opinions is key to improving service and building strong relationships. Interactive voice response (IVR) surveys are a powerful tool to capture this feedback automatically , without human intervention and at the right time. However, implementing an IVR survey can seem challenging, especially if you have no previous experience with this type of technological solutions.
This is where Beex comes in, a platform designed to facilitate the implementation of IVR surveys in your company, allowing you to launch effective and personalized campaigns in just a few steps.
In this article, we’ll walk you through each
stage so you can set up and launch your surveys easily and efficiently, and explore examples of companies that have already done it successfully.
- 1) The importance of listening to your customers
- 2) Why are IVR surveys the solution you are looking for?
- 3) Implementing IVR surveys with Beex
- 3.1) Step 1: Access the Flows section
- 3.2) Step 2: Create a new IVR
- 3.3) Step 3: Assign a name and description to the IVR
- 3.4) Step 4: Add a survey to the IVR
- 3.5) Step 5: Configure survey details
- 3.6) Step 6: Select the next action
- 3.7) Step 7: Save changes
- 3.8) Step 8: Activate the IVR
- 4) Conclusions
The importance of listening to your customers
Implementing IVR surveys not only helps you capture your customers’ opinions quickly, but also strengthens your relationship with them. By listening to your customers, you can identify critical points in the service , anticipate problems and propose solutions before they affect the user experience.
This constant feedback gives you a competitive advantage in an environment russia email list where customers increasingly value being heard and attended to in a timely manner.
Why IVR surveys are the solution you are looking for?
Compared to other feedback collection methods, IVR china lists surveys offer key advantages: they 7 places to find email template imagesare automatic, accessible, and allow data to be collected at the right time , without the need for agent intervention.
Additionally, using IVR reduces the costs associated with customer service and increases the efficiency of the process. At Beex, these surveys are easy to set up and customize , allowing you to tailor them to your company’s specific needs and make the most of every customer interaction.
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Implementing IVR surveys with Beex
To implement an IVR survey with Beex, we’ve simplified the process into eight essential steps that will take you from survey design to campaign launch. These steps focus on maximizing efficiency and minimizing the effort required to get accurate and valuable results.
Step 1: Access the Flows section
In the left side menu, select Flows and then click on IVR Satisfaction Survey .Step 2: Create a new IVROn the IVR Satisfaction Survey screen , click the Create New IVR button .